MENTAL HEALTH ANSWERING SERVICE

A first-rate mental health expert answering service is essential for today’s modern medical practice. Our service provides streamlined communication for callers regardless of time of day, regardless if the therapist is in or out. Patients need to feel their professional cares for them, and there will always be someone to whom they can reach out. Our staff provides mental health specialists that layer of support, and gives patients the peace of mind they deserve.

Why choose Concorde Communiucations' mental health answering service?

• Our mental health answering service is based in the U.S.A. and we provide nationwide services.
• Our professional, HIPAA-trained staff responds to calls live 24/7
• We specialize in time/mission-critical call processing
• Our team’s won national awards for quality and service excellence
• We sound so much like you, callers won’t know they’ve reached an outside service
• We tailor our services to fit your exact needs
• We offer bilingual support
• More...
   

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Call today for a mental health answering service free trial

1-866-533-0033

Whether it’s a simple message needing to be taken, or an emergency that needs immediate handling, our trained staff ensures it’s resolved quickly. Your patients deserve the best customer service possible. Their rights to privacy are as important to us as they are to the in-house staff. Our agents carry over the tradition of privacy imposed and required in the doctor’s office seamlessly, because we take compliancy seriously.

At our mental health answering service, we take pride in accuracy and rapid response. We can interface with your own web-based calendar to schedule, remind, cancel and confirm your appointments. These tasks don’t need to take place in the office. This will give you more time to focus on your patients’ psychological or psychiatric needs.

A mental health answering service does a lot of things well, including:

• appointment scheduling and confirmation
• management of mental health referral requests
• data base management for emergency protocol
• trained agents skilled in accurate message-taking and rapid dispatch
• proper and prompt routing of emergency messages
• efficiently process messages through multiple pathways (i.e. telephone, e-mail, internet, voice mail, and wireless devices)
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