HOME HEALTH CARE AND HOSPICE ANSWERING SERVICE

It takes special expertise to handle the busy phone lines and often urgent calls from patients, family members, and support staff that a home healthcare/hospice facility may receive day or night.  Concorde Communications’ skilled, capable agents have been providing award-winning service to the home healthcare community since 1989.  From this extensive experience, we’ve developed the proficiency necessary to process critical incoming calls quickly and compassionately, and deliver sensitive information accurately to the proper staff.  Our service gives patients the attention and peace of mind they deserve.

Why choose Concorde Communications’ Healthcare and Hospice Answering Service?

• Our Home Healthcare and Hospice Answering Service is based in the USA and is nationwide.
• We have a dedicated healthcare department specifically trained in medical terminology, call processing and compassion for the patient.
• We have won national awards for quality and service-excellence for the past eight years.
• We customize our services to meet your exact protocols.
• We have senior managers on staff 18 hours a day, seven days a week to handle any unexpected situation.
• We service the healthcare community nationwide.
• We offer bilingual English/Spanish support.
• Our team works in compliance with the revised Health Insurance Portability and Accountability Act (HIPAA).  We are 100% HIPAA compliant with the new regulations
• More...
   

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Call Today for a Home Health Care and Hospice Answering Service Free Trial

1-866-533-0033

Medical assistance is paramount to your patients who are home-bound with an injury or illness.  We take pride in our ability to connect with your staff so that you can provide your patients with the care they depend on.  Our quality services are customized to fit your needs without stretching your budget.

Our Home Healthcare and Hospice Answering Service can handle many applications, including but not limited to:

• Answering calls live 24/7.
• Serve as a critical liaison between patients, family members, and care provider.
• Promptly routing all messages to the proper urgent care facility, nurse, or caregiver.  We triage calls according to defined types such as referrals; service cancellations; lab results; out sick calls etc….
• We provide Emergency Dispatching
  
• Tracking call activity and providing records of call transactions
• Patient-satisfaction surveys
• Electronic Medical Record (EMR) data entry
• Locating and scheduling an alternate caregiver (out sick calls) when the on-call nurse cannot perform that function in accordance with predefined protocols.
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Call Concorde Communications today to schedule a free consultation that will show you how effective we can be in helping you reduce costs and maximize efficiency.  Our success depends on your success; we stake our reputation on it.  Join our winning team today and take pride in the service-excellence we offer.