CLINICAL TRIALS CALL CENTER

Our Clinical Trials Call Center Service professionally handles all aspects of the clinical trials process from the recruitment of qualified, pre-screened patients to patient-retention and compliance within the pharmaceutical and medical-device industries.    We collect data directly from patients according to your specified protocols. Then, we follow up with reports and supporting documentation either through interfacing with your data bases or through any other means you designate.

Why choose Concorde Communications’ Clinical Trials Call Center?

• Our Clinical Trials Call Center is based in the USA and provides nationwide services.
• We have a dedicated healthcare department specifically trained in medical terminology, call processing, and patient questions and concerns.
• We have won national awards for quality and service-excellence for the past eight years.
• We customize our services to meet your exact protocols.
• We have senior managers on staff 18 hours a day, seven days a week to handle any unexpected situation.
• We offer bilingual English/Spanish support.
• Our team works in compliance with the revised Health Insurance Portability and Accountability Act (HIPAA).  We are 100% HIPAA compliant with the new regulations
• More...
   

  Clinical trials answering service

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Call Today for a Clinical Trials Call Center Free Trial

866-533-0033

With many clinical trials lagging behind due to slow recruitment of qualified patients, it is imperative for sponsors to recruit and retain eligible patients efficiently within a specified time-frame.  Drug development programs rely heavily on timely trial completion and valid data to meet critical deadlines.   Clinical Survey administrators can use their time more intelligently by using our Clinical Trials Call Center because we take over the functions of managing the ad responses, patient eligibility determination, appointment scheduling and providing them with all the necessary data for their analysis and implementation.

Increased competition and the constant need to determine a new drug’s effectiveness drive the pharmaceutical industry.  Our expertise and technological systems maximize efficiencies in the entire clinical-trials process.

Our Clinical Trials Call Center can handle many applications, including but not limited to:

• Responding to advertisements 24/7
• Accurately assessing trial participants according to predetermined screening criteria.
• Carefully scheduling screening visits for patients at the nearest study site.
• We provide appointment scheduling
  
• Accurately capturing all relevant data from each call, including, time, date, and location.
• Providing real-time access to data directly from our clinical trial call center.
• Strategically implementing an interactive voice response (IVR) system to direct incoming calls.
• Implementing emergency escalation procedures in case of adverse drug reactions.
• Managing and developing all required data-base functions and reports.
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Call Concorde Communications today to schedule a free consultation that will show you how effective we can be in helping you reduce costs and maximize efficiency.  Our success depends on your success; we stake our reputation on it.  Join our winning team today and take pride in the service-excellence we offer.